Terms & Conditions

By downloading, installing, accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

If you use the Services on behalf of a school, institution or company, you confirm that you are authorised to accept these Terms on its behalf.

• The App is intended for users aged 10 and above. It is not designed for, directed to, or marketed to children under 10.
• Users aged 10 to 12 (or the applicable age in their region) may use the App only through a parent-managed Meta account. The parent or guardian accepts these Terms on the child’s behalf and is responsible for the child’s use of the App.
• Users under 18 should use the Services with the involvement of a parent, guardian or, in a school deployment, a teacher.
• The website is intended for adults. Students should not submit website forms or use the website chat.

Where a school, institution or company provides access to Abhigyaan under a separate written agreement (such as an order form, master services agreement or school agreement), that agreement governs its use of the Services. If that agreement conflicts with these Terms, the agreement prevails.

Learners using the App through their school or employer must also follow that organisation’s rules and instructions.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Services for learning, teaching or training purposes.

Your purchase or download of the App through the Meta Horizon Store is also subject to Meta’s terms and policies. Access to some content may depend on a licence or entitlement held by you, your school or your organisation.

When using the Services, you agree not to:

• copy, modify, distribute, sell or publicly display any part of the App or its content, except as these Terms allow;
• reverse engineer, decompile or attempt to extract the source code, models or assets of the App, except where the law expressly permits it;
• bypass or interfere with licence checks, age-appropriate settings or security features;
• upload or transmit viruses or other harmful code, or disrupt our servers or networks;
• use automated tools in a way that overloads or degrades the website;
• impersonate another person, or misrepresent your age or your affiliation with a school or organisation;
• use the Services to harass, bully or harm anyone, or for any unlawful purpose.

Virtual reality can cause discomfort for some people. To use the App safely:

• read and follow the health and safety warnings provided by Meta for your Quest device;
• use the App in a clear, safe space, away from stairs, furniture, windows and other people;
• take regular breaks, and stop immediately if you feel dizzy, nauseous, disoriented or unwell;
• make sure younger users are supervised by a parent, guardian or teacher;
• do not use the App if a medical professional has advised you to avoid VR.

Schools and organisations are responsible for supervising sessions they run and for following device manufacturers’ age and safety guidance.

The Services, including the App, lessons, simulations, 3D models, text, graphics, audio, software and the Abhigyaan name and logo, are owned by or licensed to Qodequay and are protected by intellectual property laws. These Terms do not transfer any ownership rights to you.

Content that a school, organisation or creator provides to us remains theirs, subject to any separate agreement with them. If you send us feedback or suggestions, we may use them to improve the Services without any obligation to you.

We work to keep our lessons and simulations accurate and up to date. They are provided for learning and training purposes only.

Simulations do not replace hands-on instruction, certified training, or the safety procedures required by law or by your employer. You should not rely on the App alone for any professional certification or for decisions about real equipment, patients or operations.

• Information on the website, including features, pricing, statistics and availability, is for general information. It may change and is not an offer. A binding commitment requires a written quotation or agreement from us.
• The website chat assistant gives automated answers generated by AI. They may be incomplete or inaccurate and do not create any commitment from us. Please confirm important details with our team.
• When you submit a form or use the chat, our team may contact you about your enquiry, as described in our Privacy Policy.

The Services may rely on or link to services run by others, such as Meta, Calendly and video platforms. Their own terms and privacy policies apply to your use of them, and we are not responsible for their content or practices.

Our Privacy Policy explains how we collect, use and protect personal data, including the data of students and children. It forms part of these Terms.

We may update, improve, suspend or discontinue features or content from time to time. App updates are delivered through the Meta Horizon Store. Where a change materially affects a school or organisation under a written agreement, we will follow that agreement.

To the extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error-free.

To the extent permitted by law, Qodequay will not be liable for any indirect, incidental, special or consequential loss, or for loss of data, profits or goodwill, arising from your use of the Services.

Our total liability to you for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim arose. For schools and organisations with a written agreement, the liability terms of that agreement apply instead.

Nothing in these Terms limits liability that cannot be limited by law, or takes away any rights you have under mandatory consumer protection laws.

We may suspend or end your access to the Services if you breach these Terms, if required by law, or to protect other users or the Services. You may stop using the Services at any time by uninstalling the App and ceasing to use the website.

Sections that by their nature should continue after termination, including those on intellectual property, disclaimers, limitation of liability and governing law, will continue to apply.

These Terms are governed by the laws of India. Before starting any formal proceedings, please contact our Grievance Officer so that we can try to resolve the issue informally. Subject to any mandatory rights you have where you live, the courts at Pune, Maharashtra, India will have exclusive jurisdiction over any dispute arising from these Terms or the Services.

We may update these Terms from time to time. We will post the updated version on this page with a new “Last updated” date and, for material changes, notify schools and users through the App or by email. Continuing to use the Services after the changes take effect means you accept the updated Terms.

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any right is not a waiver of it. You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor entity in the event of a merger or acquisition.

For questions or complaints about these Terms or the Services, please contact our Grievance Officer:

We acknowledge complaints within 7 working days and aim to resolve them within 30 days.